Bluestone.pk offers a very transparent and simple 10 Days Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

1. 1. Item(s) must be in their original, unused condition.
2. 2. Replacement for items are subject to inspection and checking by the Bluestone.pk team.
3. 3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
4. 4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 Day period by meeting the above conditions.

Note: Shipping charges, VAT and duties are not refundable.

Return Policy on Gemstone Jewelry:

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, you can place a return request with 10 (Ten) days of delivery to request for a store credit, worth 75% of your invoice value, for use against future purchases on our website.

Cancellation Policy for Remedy Services:

If you cancel your Remedy Service order Bluestone.pk will deduct charges of 50% off the total purchase price.

If you cancel your order after opting for paid certification, Bluestone.pk will deduct the certification cost.

Important Notes:

• Shipping Charges, VAT and duties are not refundable.
• Return Shipment is at customer's cost
• Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.
• Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
• Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.